Refund policy

Refund Policy

In-Store Purchases:

• Items purchased in-store may be returned within 14 days of the purchase date for in-store credit. All returned items must be in new, unused condition with original packaging and receipt.
• Custom Orders: All custom orders are nonrefundable and nonreturnable due to the personalized nature of these items.

Online Purchases (Shopify Store):

• Items purchased online can be returned within 14 days of the delivery date for in-store credit. Items must be in new, unused condition with all original tags and packaging.
• To initiate a return, please contact us at emily@interiordesignbyemily.com or 563-379-9681 with your order number and reason for return.
• Shipping Costs: Return shipping costs are the responsibility of the customer. Original shipping charges are nonrefundable.
• Custom Orders: All custom orders are nonrefundable and nonreturnable due to their unique specifications.

Non-Returnable Items:

• Custom orders, sale items, and any item marked as "Final Sale" cannot be returned or refunded.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 3 days of receipt, and we will be happy to assist with a replacement or refund.

For any questions or assistance with a return, please reach out to our customer service team at emily@interiordesignbyemily.com or 563-379-9681.